Returns & Refunds Policy

Contact support@elario.co.uk to request return instructions. Please include your order reference and reason for returning. We will provide the return instructions directly; do not send a parcel to an unverified address.

Our additional 30-day returns policy

For a change-of-mind return under our additional policy, tell us within 30 days after you receive your order. We accept unopened supplement bottles in their original packaging with intact hygiene seals. Opened or unsealed bottles are not eligible for this additional change-of-mind policy.

For an eligible change-of-mind return outside the statutory cancellation period, we refund the eligible product price only. Original delivery charges are refunded where UK law requires it. You pay return postage for ordinary change-of-mind returns where that cost was properly disclosed before purchase.

Your statutory cancellation rights

UK distance-selling law generally allows you to cancel an online goods order within 14 days after receiving it, then return the goods within the applicable legal period. The right to cancel can cease for sealed goods that are not suitable for return for health or hygiene reasons if they become unsealed after delivery, where that exception applies. The additional 30-day conditions above do not reduce any statutory right you have.

Where a statutory cancellation requires a refund of the original standard delivery charge, we refund that charge as well as the eligible goods price. If you selected a more expensive delivery option, the law may limit the delivery refund to the standard option.

Faulty, damaged, misdescribed or incorrect goods

If your order is faulty, arrives damaged, does not match its description or contains the wrong item, contact us at support@elario.co.uk with your order reference and details of the problem. Photographs can help us investigate damage or an incorrect item. We cover reasonable return postage for these cases and will provide return instructions.

Nothing in this policy excludes or limits your statutory remedies for faulty, damaged or misdescribed goods, including remedies that may apply to opened products.

Refund method and timing

Eligible refunds are made to the original payment method, unless you expressly agree otherwise. We process them within the applicable UK legal deadlines. We do not charge a refund-processing fee. Contact support if you have questions about a return or refund.

For delivery costs and tracking information, see our Shipping Policy.